some links

I don't give up though. I sent another e-mail to the BBB explaining the situation. I'm also thinking about filing other complaints. Beside the FTC, I found these:
consumeraffairs.com
a consumer's experience
I hope consumeraffairs.com will help me and eventually I will get a new computer. I am not very excited at the idea of going through all that crap, but I think I have been abused by a big company and I can't just play their game.

and they are done with me

I received my laptop back a few weeks ago, while I was out of the country. The Gateway tech support made a "CSL Evaluation", which I don't know what it is exactly and wiped out the HD and installed the OS from scratch. They "were not able to reproduce the issue" again and they just sent the machine back. When I came back home, I also found 2 letters from the BBB, which said that if I didn't reply they would consider my case as closed. I sent them an email saying my case was not closed and they said they would notify it to Gateway. Since they haven't called me, I decided to call them today. I spoke with the same Gateway customer service guy I talked previously since I had his phone number on my cell phone. His answer to my continuos complaints is that they couldn't find any hardware failure and that my issue was due to some non-specified third party software. I explained him that I made all the tests I could, installing just the OS and drivers and one or more video games on top of it and I would still have issues. Unfortunately he said they could not do anything until they found a hardware issue. So that's it: they are done with me. It doesn't matter what I say, they are just ignoring me and denying the existence of any problem. Why the hell do they think I would complain if there weren't a problem?