I don't give up though. I sent another e-mail to the BBB explaining the situation. I'm also thinking about filing other complaints. Beside the FTC, I found these:
consumeraffairs.com
a consumer's experience
I hope consumeraffairs.com will help me and eventually I will get a new computer. I am not very excited at the idea of going through all that crap, but I think I have been abused by a big company and I can't just play their game.
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